Policy - Custom Journal Designs

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Request a cancellation within: 24 hours of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Frequently Asked Questions

Can I Return My Order?

Since each item is custom made to order, we do not offer refunds. However, rest assured if you are not satisfied with your order, our support team will go above & beyond help you resolve any order errors or issues. Please note if you want to make a change on an order after it's placed, it will take extra time to process and approve the changes So please double check all of your personalization options & shipping info before placing your order.

Do You Offer Bulk Discounts?

Yes! We offer discounted pricing for orders of at least 40 journals & planners. All journals & planners are eligible for this bulk discount (so you can mix & match to get discount). Contact us for a custom quote to support your business needs.

Legal imprint